Skip to main content

CreateX

createx_by_wellconnected_logo
Menu
BG|EN
Contact Us

Social Media Management and Support

Social media requires consistency, continuity, and a deep understanding of your audience. Maintaining active and engaging profiles on Facebook, Instagram, LinkedIn, or TikTok is about much more than publishing one post a week. Behind every effective social media presence are strategy, content planning, creative execution, and ongoing communication with your audience. At CreateX, we manage the entire process so you can focus on your business while we build and grow your social media channels.
  • Performance Marketing
  • SEO & GEO
  • Social Media Marketing
  • Creative Solutions
  • Strategic decisions

What our social media management service includes

  • Strategy and planning

    We develop a plan aligned with your business goals, target audience, and the specifics of each channel. We define content pillars, publishing frequency, and the right balance between different types of content, including engaging, informative, and promotional posts.

  • Content creation and visual assets

    We prepare the copy and visual assets for each post. We work with an in-house design team, allowing us to maintain a consistent visual identity while remaining flexible in our creative approach.

  • Community management

    We respond to comments, messages, and enquiries on behalf of your brand. We maintain an active dialogue with your audience and respond promptly, including in sensitive situations or when dealing with negative feedback.

  • Monthly analysis and optimisation

    We monitor key performance indicators such as reach, engagement rate, follower growth, social media traffic, and more. We analyse which types of content perform best and adapt the strategy for the next period based on real data.

Who is our social media management service for?

  • Companies with active profiles but limited resources for daily management

    You have social media profiles, but publishing is irregular and communication with your audience is inconsistent. Entrusting your social media management to a specialised team frees up internal resources while providing the consistency that is essential for long-term growth.

  • Brands entering a new market or launching a new product

    When entering a new niche or launching a new product, social media is often one of the first channels where your audience will look for you. Establishing the right presence from the start sets the tone for your ongoing communication.

  • eCommerce businesses using social media as a sales channel

    When your social profiles are more than just a branding tool and generate actual sales and enquiries, management requires more than creativity. It also requires an understanding of business metrics and close coordination with paid advertising campaigns.

Why choose CreateX for social media management?

  • Strategy, design, and copywriting under one roof

    Our strategists, designers, and copywriters work together, streamlining the process and ensuring consistency between your visual identity, messaging, and business objectives.

  • Experience across industries and content formats

    We have managed social media profiles for banking institutions, beauty brands, pharmaceutical companies, leading names in the food and beverage industry, and eCommerce businesses. Every industry has its own communication specifics, and we understand how to adapt to them.

  • Coordination with your other digital channels

    Social media does not work in isolation. We coordinate your social media content with paid advertising campaigns, SEO strategies, and email marketing to ensure a consistent brand presence across all audience touchpoints.

Which platforms and formats do we work with?

  • 1

    Facebook and Instagram

    Two of the main platforms for most brands on the Bulgarian market. We manage your organic presence across both, including feed posts, Stories, Reels, and carousels. We adapt the format and tone of voice to the specifics of each platform.

  • 2

    LinkedIn

    For B2B companies, professional services, and employer brands. We create content that builds expertise and authority while helping generate relevant professional connections.

  • 3

    TikTok

    For audiences active on the platform. We create short-form video content adapted to TikTok’s trends and format, in coordination with our video team.

    Proven results

    See more
    Results

    Our clients include a number of established brands that have trusted CreateX to build and strengthen their presence on social media.

    For the beauty brand SVR, we took over the full management of its social media profiles, focusing on engaging its existing audience and attracting new followers. We developed a content strategy balancing entertaining, engaging, and promotional posts.

    Results compared with the previous period:

    • Over 32,000% increase in page reach
    • Over 115,000% increase in post engagement
    • Over 3,500% increase in page likes

    You can explore more about this and other projects in our portfolio.

    PORTFOLIO

    Frequently asked questions

    How many posts per month are included in the service?

    It depends on the strategy and channels. As a standard, we work with 8–10 posts per month. If you are active across multiple channels or require a more frequent publishing schedule, we determine the content volume on an individual basis.

    If you have product photography or existing brand assets, we use and adapt them as needed. We work with an in-house design team and, when necessary, can also arrange professional photo and video production as an additional service. We discuss your specific requirements when starting the project.

    We recommend a minimum commitment of 3 months to allow enough time to develop the strategy, test different formats, and collect sufficient data for optimisation. The results of organic social media activity become more meaningful with consistent work over a longer period.

    No. Paid social media campaign management is a separate service provided by our performance team. When needed, we coordinate the two teams to ensure that organic content and paid advertising activities complement each other.

    Let's build a social media presence that works for your business

    Tell us about your brand and your social media goals. We will recommend an approach tailored to your industry and audience.

    Contacts

    Contact Us