Privacy Policy

We, Create X Ltd. (“CreateX”, “we”, “us” or “our”) through this privacy policy wish to inform users and visitors of our websites about the purpose, type, and scope of the processing of personal information. Our websites and services are constantly being checked and improved.

By using any of CreateX’s services, you acknowledge that you have agreed to the Terms and Conditions and have read and understood this Privacy Policy and the Cookie Policy.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or process your personal information in accordance with our website.

What personal information do we collect from people who visit CreateX?

When you register with CreateX, you will be asked to enter your name, email address and password to complete your registration. When you register for paid services with CreateX, you will be asked to provide your name, company name (optional), validity number (optional), company ID (optional), address and details of the card you are using to make the payment. The information is used to confirm your location, verify the authenticity of your credit card and issue the correct documentation regarding your payment. We do NOT store credit card information with us, only the 4 digits from the card will be provided to us by the payment processor. We store all other information on our secure servers until termination of services, when we destroy any significant information.

The email address is used to send notifications about the CreateX website to the user. These notifications include, for example, login details, information, messages, etc. Users always have the option to opt out of the newsletter and individual module notifications.

Information you share with us in connection with surveys, contests or promotions.

When you use our services, we collect analytical information about your and your customers’ use of the site. This includes IP addresses, preferences, web pages you visited before opening our site or our users’ sites, and information about your browser, network, or device (e.g. browser type and version, operating system, port settings, internet service provider, device identification numbers, and language and other regional settings), information about how you interact with the Services and customer website (e.g. timestamps, clicks, scrolling, browsing time, searches, transactions, referrer pages).

Additional information you send to us directly or through Third Party Services if you use a Third Party Service to create an account (based on your privacy settings with such Third Party Service).

When do we collect information?

We collect information from you when you register on our website, place an order, subscribe to our newsletter, fill out a form or enter information on our site. We collect information automatically when you use our services or user sites (including with technologies such as cookies).

We receive information from Third Party Services (e.g. payment, chat support, etc.)

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

  • To personalize your experience and allow us to deliver the type of content and product offerings you’re most interested in;
  • To allow us to better serve you according to your customer service requests;
  • For fast processing of your transactions;
  • To administer our site and for internal operations, including troubleshooting;
  • To improve our services by analysing platform and website behaviour and providing a better user experience. We usually do this based on anonymous, pseudonymous or aggregated information that does not focus on you individually;
  • Send periodic emails about products and services that might interest you and improve your experience with the platform;
  • Maintain feedback following correspondence (live chat, email or telephone enquiries);
  • To ensure the security and integrity of our services;
  • As part of our efforts to keep our website secure and safe and to monitor for actual or suspected fraudulent activity;
  • Advertising;
  • Comply with applicable legal requirements such as tax and other government regulations and industry standards, contracts and enforcement applications.

We also host and process custom content for our clients. Our users tell us what to do with user content and we follow their instructions. This Privacy Policy does not describe what we do with user content in our users’ instructions (i.e. as their contractors). If you are an end user of one of the user’s sites and want to know how the user handles your information, you should check their privacy policy. If you want to know what we do for our own purposes, read on.

If you are a user, see our Data Processing Addendum to learn more about how we process user content as instructed or with your permission.

How do we protect your information?

Your personal information resides behind secure networks and is only accessible to a limited number of individuals who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you provide is encrypted using Secure Socket Layer (SSL) technology. We implement various security measures when a user submits a request, logs in or accesses information to maintain the safety of your personal information. All transactions are processed by the gateway provider and are not stored or processed on our servers.

We believe in complete security of your data and that’s why we use the services of one of the leading Cloud server providers – Amazon. All data is stored on secure, GDPR-compliant Amazon Cloud servers in the United States. To learn more about the Amazon Data Protection Add-on, please view this PDF file

How do we share your information?

CreateX user data is not sold to third parties. We will not share or transmit any personal information without your explicit consent unless:

  • We are legally obliged to do so;
  • To perform contractual services for the CreateX user and/or to perform the rights and obligations under these terms of use and the corresponding contractual relationship between the CreateX user and CreateX.

CreateX may need to use the services of a third party to perform its services. In this case, the data can be shared with the list of companies in Annex A.

Your rights

You can access, update, change or delete personal information (or that of your end users) either directly in your account or by contacting us at office@createx.bg to request the necessary changes. You can exercise your other rights (including deleting your account) by contacting us at the same email address. You can request all data collected by completing the data request form here

You have the right not to receive email marketing materials by changing these preferences in your account settings.

Please note that for technical reasons there may be a delay in deleting your personal information from our systems when you ask us to remove it. We will also retain personal information to comply with the law, to protect our rights and the rights of others, to resolve disputes, or to enforce our legal terms or policies to the extent permitted by applicable law.

The content of your CreateX website

Any information you put on your CreateX website can usually be seen by other internet users. We therefore encourage you to be careful and responsible with any personal information and confidential data you post on your website. Please note that password-protected areas do not offer absolute protection against unauthorised access: the same applies to any files that are uploaded to password-protected websites, as they can still be accessed via direct links.

Because users may temporarily access our Services or return to us after an account becomes inactive, we do not immediately delete your personal information when your trial expires or you cancel any Paid Services. Instead, we retain your personal information for a reasonable period of time in case you return.

You can delete your account by going to your account settings and clicking Delete Account. Please note that complete account deletion from all CreateX systems may take up to 90 days.

Administrative access to your CreateX website

Note that CreateX team members are also authorized in specific situations to access the administrative area of your website when fulfilling customer service requests or when tracking errors. This necessarily enables them to view all parts of your CreateX website, including any password-protected areas.

We use cookies to:

  • Authentication – cookies help us verify your account and automatically log you into our website from the same browser;
  • Understand and save user preferences for future visits;
  • Ad tracking;
  • Collect aggregate data about site traffic and site interactions to suggest better site practices and tools in the future.

Third party services may use cookies to help you access their services from our services. Any such use of cookies by a third party is governed by the rules of the third party from which the cookie is placed.

You can choose to be alerted each time a cookie is sent, or you can choose to turn off all cookies. Do this through your browser settings (such as Internet Explorer). To learn more about CreateX and cookies, please visit our Cookie Policy.

Third Party Services

From time to time, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We are therefore not responsible or liable for the content and activities of these linked sites. However, we strive to protect the integrity of our site and welcome any feedback regarding these sites.

To see all the services we use, see Appendix 1.

Personal information of end users

Our customers who have created a site using CreateX are responsible for what they do with the personal information they collect, directly or through CreateX, about their end users. This section is aimed at such customers.

a. Your relationship with end users

Отношенията ви с крайните потребители For example, during the checkout process, you may ask your end users to provide their name, address, email address and payment information so that you can fulfill their orders. You may also use cookies and similar technologies to analyze usage and other trends.

You are solely responsible for complying with all laws and regulations that apply to the collection and use of your end users’ information, including the personal information you collect about them from us, or your use of CreateX functionality, cookies or similar technologies. To learn more about how to make your website GDPR compliant, you can check out our blog post.

You should post your own privacy and cookie policies and adhere to them.

We are not responsible for your relationship with your end users or how you collect and use personal information about them (even if you collect it from us or use CreateX functionality or cookies or similar technologies), and we will not provide you with any legal advice on these matters.

b. End user payment information

Your end users’ payment information may be processed through third-party e-commerce payment processors with which you integrate your account in accordance with their terms and conditions. We transmit your full final payment information when we initially provide or update it, just so we can pass it along to the electronic payment processors you agree to use. We do not collect or store end users’ payment information.

Updates to this Privacy Policy

We will update this Privacy Policy from time to time to reflect changes in technology, the law, our business operations, or for any other reason we deem necessary or appropriate. When we make changes, we will update the “Effective Date” at the top of the Privacy Policy and post it on our Sites. If we make material changes to it or to the way we process personal information, we will notify you (for example, by posting notice of the changes on our sites before they take effect or by sending you a notice directly).

We encourage you to periodically check and review this Privacy Policy for any changes that have occurred since your last visit. This will help you better understand your relationship with us, including how we process your personal information.

Contact us

If you have any questions about the Privacy Policy, you can contact us using the information below.

Create E Ltd.

Street. Georgi Izmirliev 19,
Veliko Tarnovo, Bulgaria
office@createx.bg

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