Privacy Policy and Personal Data Protection
We at CreateX Ltd. (“CreateX”, “we”, “us” or “our”) respect the privacy of your personal data and are committed to its protection. This Privacy Policy aims to inform you how we collect, process, and store your personal information when you visit our corporate website or use our contact forms.
By browsing our website and sending an inquiry through the contact form, you confirm that you have read and understood this Privacy Policy, as well as our Cookie Policy.
1. What personal data do we collect and why?
Our website collects only the minimum amount of personal data necessary for feedback and communication with you, as the platform does not support user profiles or online payments.
1.1. Data provided voluntarily by you
When you contact us through the website’s contact form, you provide us with the following data:
Names – so we know how to address you;
Email address – to send a response to your inquiry or an individual offer;
Contact phone number – for faster and direct communication when clarifying details;
Additional information – any data that you have chosen to include in the inquiry text field (e.g., information about your business, marketing needs, or SEO services).
1.2. Automatically collected data (Technical data)
With every visit to the website, we automatically collect limited technical information through log files and web analysis tools (e.g., Google Analytics). This includes:
IP address;
Type and version of the web browser used;
Operating system and device type;
Website behavior (time spent on pages, sections viewed, clicks).
This information is used solely for analyzing traffic, improving website functionality, and ensuring its security. This data does not allow us to identify you as a specific individual.
2. On what grounds and how do we use your information?
We process your personal data solely for the following purposes:
To take steps at your request: Responding to sent inquiries, preparing commercial proposals, and consultations regarding our digital services;
For legitimate interest: Analyzing our website’s performance, troubleshooting technical issues, and improving the user experience;
For legal obligations: In the event of concluding a service contract, for the purposes of accounting, tax legislation, and the issuance of relevant financial documentation.
3. How do we protect your data?
The security of your information is a priority for us. To ensure it, we apply modern technical and organizational measures:
All data transmitted through the website is protected via an encrypted connection using an SSL (Secure Socket Layer) certificate;
Access to your data is restricted to a limited number of CreateX employees who need this information to perform their duties and are bound by strict confidentiality requirements;
Our website is hosted on secure servers that meet modern cybersecurity standards and GDPR requirements.
4. Sharing information with third parties
We do not provide your personal data to third parties for payment or in any other form for commercial purposes.
Your data may only be shared with trusted partners and service providers (e.g., hosting company, CRM systems for inquiry management, or web analysis platforms) acting as data processors on our behalf. These partners are not entitled to use your data for their own purposes and are obliged to comply with the same high standards of information protection.
5. Data retention period
We store your personal data only for the period necessary to fulfill the purposes for which it was collected, or in accordance with applicable regulatory and legal requirements:
- Inquiry data (contact form): Stored for the time necessary to process your inquiry, prepare a response or offer, and finalize communication with you;
- Data in contractual relationships: In the event that our communication transitions into a commercial partnership and the conclusion of a service contract, your data is stored for the legally established periods according to Bulgarian accounting, tax, and commercial legislation (for financial reporting and audit purposes).
6. Your rights under GDPR
As a data subject, you have the following rights, which you can exercise at any time:
Right of access: You can request confirmation as to whether we are processing your personal data and receive a copy of it;
Right to rectification: You can request that we correct inaccurate or incomplete personal data;
Right to erasure (“Right to be forgotten”): You can request the deletion of your data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent;
Right to restriction of processing: You can request a temporary suspension of the processing of your data under certain circumstances;
Right to object: You can object to the processing of your data based on legitimate interest.
To exercise any of these rights, simply send us an email at: office@createx.bg. We will respond to your request within the legal one-month period.
If you believe your rights have been violated, you have the right to lodge a complaint with the supervisory authority in Bulgaria – the Commission for Personal Data Protection (CPDP).
7. Use of Cookies
Our website uses cookies to ensure its proper functioning, save your preferences, and analyze traffic. You can control and disable cookies through your browser settings. For more detailed information, please read our Cookie Policy.
8. Updates to this policy
We reserve the right to update this Privacy Policy to reflect changes in our website, our practices, or applicable legislation. When changes occur, they will be published on this page with an updated “Last modified date”. We recommend that you periodically review this page.
9. Contact us
If you have any questions, comments, or requests regarding this Privacy Policy, you can contact us at:
Create X Ltd.
Address: 19 Georgi Izmirliev St., Veliko Tarnovo, Bulgaria
Email: office@createx.bg